Can I order desserts for a special dietary requirement (e.g., gluten-free, vegan)?
We don’t offer gluten-free options but we offer a selection of vegan, and allergy-friendly options. Please specify your dietary requirements when placing your order.
How far in advance should I place my order?
For custom cakes and large orders, we recommend placing your order at least 2 weeks in advance. Simple cakes, cupcakes and small dessert orders can typically be accommodated with 5-7 days’ notice.
Do you offer delivery?
Yes, we offer delivery within a certain radius for an additional fee. And for order above EUR 30 we offer free home delivery within Eindhoven. Please contact us for delivery options and pricing.
What is your cancellation policy?
Orders can be canceled up to 1 week before the scheduled pick-up or delivery date for a full refund. Cancellations made less than 1 week in advance are subject to a 50% cancellation fee, and cancellation made less than 2 days in advance are subject to a 100% cancellation fee.
How do I store my cake or desserts if I'm picking them up a day before the event?
Most cakes and desserts should be stored in the refrigerator until a few hours before serving. Certain items may be stored at room temperature; please ask for specific storage instructions for your order.
Do you offer wedding cake services?
Yes, we provide comprehensive wedding cake services, including consultations, tastings, custom design, and delivery. Please contact us to start the process.
Are your ingredients locally sourced?
We pride ourselves on using high-quality, locally sourced ingredients whenever possible to support our community and ensure the freshest desserts for our customers.
Can I include a message with my order?
Yes, we can include a personalized message with your order. Please provide the message details when you place your order.
What payment methods do you accept?
We only accept bank transfer.
Do you require complete advance payment for orders?
Yes, to confirm and secure your slot, we require full payment in advance. This policy helps us ensure that we can allocate the necessary resources and ingredients to create your custom desserts without any hitches. Full payment is due at the time of order placement for all custom cakes, cupcakes, and dessert orders.
How can I get updates about new products or promotions?
Follow us on our social media channels and join our WhatsApp group.